Our Team

Kanaga Raj

Commenced his career with Malaysia Airlines as a cabin crew in 1972, and subsequently moved up the ranks into Management in 1982 as Service Training Executive.

Was seconded to Jet Airways (India) in 1994 for 10 months where he was responsible for re-developing its, In-flight Service Department and Customer Service which, ultimately became the leading service provider in India. He officially joined Jet Airways in 1998. Initially as its Cabin Crew Training Manager and subsequently re-designated as Manager Product Development. Joined Oman Air, in the Sultanate of Oman, in 2004 as its Senior Manager Inflight, where he was responsible for the redevelopment of its In-flight Service standards, In-flight Product and Training until 2010, resulting in Oman Air’s In-flight service being recognized as among the best in the Middle East In August 2010, he joined a local Omani company, ULTIMATE WINGS and helped them to set up the first Cabin Crew training institute in the Sultanate of Oman before completing his tenure a year later.

He is a certified Professional Trainer from the Institute of Training and Development, United Kingdom and comes with more than 40 years of experience in the aviation industry, particularly in the field of Training, Product Development, In-flight service, In-flight Catering and Menu Planning, Customer Service, Soft Skills and Supervisory Management. He also has the distinction of training cabin crew for Virgin Atlantic, Royal Air Kampuchea, Singapore Airlines, Air Maldives, Royal Brunei Airlines and CSK of Czechoslovakia. In addition, he was instrumental in the development, construction and maintenance of 04 Cabin Service Trainers at the Malaysia Airlines Training Academy, which consisted of the B747, A330, B737 and Fokker F50 and, B737 Cabin Service Trainer for Jet Airways and Oman Air.

He is a Consultant Trainer with Bumi Kilat(HRDC) and, currently an independent training consultant with:

  • Aviation Institute of Advanced Technology (AIAT – India)
  • Masterpiece International Academy PLT
  • KLIA Professional and Management College
  • Aptech Global Learning Solutions, Malaysia

Was a course leader for two programs for Malaysia Airlines, namely “Customer Improvement Program” (CIP) and “Destination Service Excellence” (DSE), which culminated in MAS winning the category for Best Airline in Cabin Service and Best First-Class service in the world respectively for 04 consecutive years, based on a survey by Skytrax, an international survey organization.

In addition, was responsible for leading 02 VVIP flights for the Government of Malaysia. Prime Minister Charters to Japan and South America, in 1983 and 1991 respectively and, received high recognition for the excellent service provided from both the Prime Minister Dr Mahathir Mohammed and Malaysia Airlines. He was also responsible for organizing the in-flight service, for Jet Airways during the visit of American President Bill Clinton and his entourage, when they visited India, in 2000. The entourage was very impressed with the quality of service provided by the cabin crew. This was the first time the White House used a private airline to fly its staff.